Refund policy

At Cafferino Oba, we strive to provide our customers with the best dining experience. If you are not satisfied with your purchase, we are here to help. Please review our return and refund policy below:

Refunds for Dine-In Orders

  1. If there is an issue with your meal (e.g., incorrect item, undercooked food, or unsatisfactory quality), please inform a member of our staff immediately.
  2. We will either:
    • Replace the dish with a new one, or
    • Offer a partial or full refund, depending on the nature of the issue.
  3. Refunds for dine-in orders must be requested before leaving the restaurant.

Refunds for Takeaway and Delivery Orders

  1. If you receive an incorrect or unsatisfactory order, please contact us within 2 hours of receiving your order.
    • You can reach us at [Insert Contact Number/Email].
  2. To process your refund or replacement, we may require:
    • A photo of the incorrect or unsatisfactory item.
    • Proof of purchase (receipt or order confirmation).
  3. Refunds will be issued as:
    • A replacement order, or
    • A refund to your original payment method.

Conditions for Refunds

  1. Refunds are not applicable in the following cases:
    • If you simply change your mind about an order.
    • If the issue is reported after the stated timeframe.
  2. Refunds may take 5-7 business days to process, depending on your payment method or financial institution.

Special Events or Pre-Orders

  1. For events, large group bookings, or pre-ordered meals, cancellations must be made at least 48 hours in advance for a full refund.
  2. Late cancellations may incur a fee or result in no refund, depending on the circumstances.

We value your feedback and will always work to resolve any concerns promptly. Your satisfaction is our top priority at Cafferino Oba!

Contact Us
For further questions about our return and refund policy, feel free to contact us:

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